📷What does your standard CCTV installation include?

Our standard installation includes a free site survey, supply of cameras & NVR/DVR (if requested), professional mounting, cable routing, system configuration and a handover with app training.

🔍Do you provide on-site surveys before quoting?

Yes — we offer a complimentary site survey to assess coverage, camera types, cabling needs and to provide an accurate, written quote.

🏷️Which brands do you supply and install?

We source and install authorised products from brands such as Bosch, CP PLUS, Dahua, Honeywell, TP-Link, EZVIZ, Uniview and other trusted manufacturers.

✔️Do your products come with manufacturer warranty?

Yes. All products are genuine and include manufacturer warranty; we also provide local support during the warranty period and help with RMA where required.

🕒How long does a typical home installation take?

A typical 4–6 camera residential installation is usually completed within one working day, depending on access and cabling complexity.

📱Can I view my cameras on my phone remotely?

Absolutely. We configure secure remote access and guide you through the camera/NVR apps so you can view live and recorded footage on your smartphone or tablet.

🔁What is the difference between DVR and NVR?

DVRs record from analogue cameras; NVRs record from IP network cameras. NVR/IP systems generally offer higher resolution and more flexible analytics.

🔌Do you provide PoE cameras and switches?

Yes — we supply PoE cameras and managed/unmanaged PoE switches for simplified power & data on a single cable where suitable.

💾How much storage (days of footage) do you recommend?

Recommended retention varies by use-case; for homes 7–14 days is common, while commercial sites often keep 30–90 days. We size storage based on camera resolution, frame-rate and retention needs.

☁️Do you offer cloud backup or remote storage?

Yes — depending on the camera brand we can enable cloud backup options or mirror important footage to secure remote storage for added redundancy.

💳What are your payment terms?

Payment terms are flexible — typically a deposit at booking and the balance on completion. We also accept online transfers and major cards; contact us for corporate terms.

🛠️Do you provide annual maintenance contracts (AMC)?

Yes — we offer tailored AMC plans for periodic checks, cleaning, firmware updates and priority support to keep systems reliable year-round.

🔗Can you integrate CCTV with access control or alarms?

Yes — we design integrated security solutions that combine cameras, access control, intercoms and alarm systems for centralised monitoring.

🚨Do you offer same-day or emergency installations?

We provide same-day emergency support for critical issues and aim for rapid site surveys; availability depends on technician schedules and parts stock.

⚡How do you protect systems against power surges?

We recommend and can install surge protectors, UPS backup for recorders and battery backup for critical cameras to prevent data loss during outages.

🔎What resolution and camera types do you recommend?

Recommendation depends on distance, lighting and purpose. We commonly use 4MP–8MP IP cameras for clear recognition; specialised thermal, PTZ and ANPR cameras are available for specific needs.

🎓Are your installers certified?

Yes — our technicians are trained and certified on the brands we install and follow industry best practices for cabling, sealing and system testing.

🧰Can you conceal cables and keep installations neat?

Yes — we provide tidy installations with concealed conduits where possible, weatherproof sealing for outdoors and cable management for a professional finish.

🎯Will you demonstrate system use after installation?

Yes. At handover we show how to use mobile apps, playback footage, export clips and manage user accounts so you are comfortable operating the system.

🔐How do you handle firmware updates and cybersecurity?

We apply recommended firmware updates during maintenance visits, change default passwords, and advise on network segmentation and secure remote access to reduce security risks.

🔧Do you provide quotations for partial upgrades or additional cameras?

Yes — we can survey existing systems and provide cost-effective upgrade or expansion options including camera replacements, additional storage or migration to IP systems.

📄What documentation do you provide after installation?

We provide a handover pack including device model numbers, warranty information, network details, login instructions and a basic site diagram of camera placements.

🏢Do you supply and install for both residential and commercial projects?

Yes — we handle projects of all sizes: homes, shops, offices, warehouses, schools, hospitals and large industrial deployments with customised designs.

📅How do I book a site survey or get a quote?

Book via our website ‘Get a Quote’ page, call our number or send a message through the contact form — we’ll call to confirm a convenient time.

🤝What after-sales support do you offer?

We offer local technical support, spare parts stocking, firmware help, warranty handling and optional service contracts to ensure long-term reliability.